Frequently asked questions

Just a phone that rings — landline or mobile, smart or not. There is no app to install, no device to charge, no password to remember. If they can answer a phone call, they can use Calla Care.

About two minutes. You create a profile with their phone number, the best time to call, and a few things they love to talk about. The first friendly call can happen the same day.

Clara introduces herself, explains that you arranged these friendly check-ins because you care about them, and reassures them that nothing is wrong and it isn't a sales call. Then she simply gets to know them — no checklists, no rush. She always asks whether it's a good time and whether she may call again.

Yes. We believe trust starts with honesty. Clara is introduced as a friendly check-in companion arranged by their family, and if your loved one asks how she knows things about them, she answers truthfully: you shared it so the calls would feel personal.

On the schedule you choose, at the time of day your loved one prefers — morning coffee, after lunch, whatever suits their routine. Depending on your plan, that's three times a week or every day.

Clara tries again a little later. If your loved one can't be reached after repeated attempts, you're notified according to your alert settings — from a quiet note in the dashboard to an immediate heads-up.

No. Calls last as long as the conversation does. Some days that's five minutes, some days it's forty — Clara never rushes anyone off the phone.

Yes. Every profile has a “Call now” button. Tap it and Clara rings your loved one within seconds, then sends you the summary like any other check-in.

Anytime — for a hospital stay, a family visit, or a vacation. Pausing takes one tap and resuming is just as easy. Your billing is unaffected by short pauses, and you can cancel whenever you like.

No. Clara is a companion, not a clinician. She never gives medical advice, diagnoses, or medication guidance — health questions are always referred back to family and doctors. Calla Care complements, but never replaces, medical care and emergency services.

If your loved one sounds unwell, confused, or asks for help, Clara stays calm and reassuring, tells them their family will be notified right away, and follows the care plan you configured. If they describe an emergency, she tells them clearly to hang up and dial 911.

Only the family members you authorize on the account. Conversations and health context are never sold or shared for advertising — see our privacy policy for the full details.

Only to make calls safer and more personal — for example, knowing about hearing difficulties so Clara speaks more clearly. Clara is aware of health context but never recites it or discusses it with anyone other than your loved one and your authorized family members.

Yes. There are no contracts and no cancellation fees. Cancel from your dashboard and calls stop at the end of your billing period.

Anytime. Upgrades take effect on the next call — not the next billing cycle — and downgrades apply from your next billing period.

Yes. You can add multiple loved ones to your account; the Complete Care plan includes care profiles for up to three people. Each person gets their own schedule, preferences, and call history.